Brass & Willow

Privacy at the Table

Privacy Policy

Brass & Willow respects your privacy as carefully as we respect the quiet focus of a poker table. This policy explains what we collect when you book a table, join a poker night, or visit our card lounge, and how we use that information.

  • Applies to all interactions with brassandwillow.com and in-person visits.
  • Covers bookings for dinner, poker tables, and group evenings.
  • Effective date: 10 September 2026.

Information We Collect

What personal information does Brass & Willow collect from me?

Booking and Contact Details

When you reserve a table or a spot at a poker night, we collect your name, email address, phone number, and any dietary or accessibility requirements you choose to share.

  • Collected via the booking form or by phone.
  • Used to confirm and manage your reservation.
  • Dietary notes are only used for meal preparation.

Poker Night Preferences

For offline poker events, we may note your preferred table format, such as Texas Hold'em-style social play, and any seating requests. We do not collect financial information or betting details.

  • Poker is a social, in-person activity; chips are props only.
  • No payment or gambling data is stored.
  • Preferences help us assign tables and improve the experience.

Website Usage Data

Like most websites, we collect limited technical data such as IP address, browser type, and pages visited. This helps us understand how visitors explore our menu and poker guide.

  • Collected through cookies and analytics tools.
  • Used in aggregate to improve site performance.
  • No personally identifiable information is sold.

How We Use Your Information

Why does Brass & Willow need my information?

Reservation Management

Your contact details are used to confirm bookings, send reminders, and accommodate special requests for dinner or poker table reservations.

  • Confirmation emails or SMS messages.
  • Adjustments to booking times or table assignments.
  • Dietary requirement communication with the kitchen.

Improving the Poker Experience

We use aggregated feedback and usage data to refine our poker nights, card lounge layout, and Texas Hold'em-style social formats. No individual preferences are shared publicly.

  • Feedback from post-visit surveys (optional).
  • Analysis of booking patterns to schedule poker nights.
  • All analysis is anonymised where possible.

Legal and Safety Obligations

We may process information to comply with Australian laws, respond to lawful requests, or protect the safety of guests and staff in our restaurant and card lounge.

  • Compliance with the Privacy Act 1988 (Cth).
  • Incident reporting if required.
  • No use of data for marketing without consent.

Sharing and Disclosure

Will Brass & Willow share my information with anyone else?

Service Providers

We share limited information with trusted providers who help us run bookings, send emails, and analyse website traffic. These providers are contractually bound to protect your data.

  • Booking platform provider.
  • Email delivery service.
  • Analytics provider (e.g., Google Analytics).

Legal Requirements

We may disclose information if required by law, court order, or government authority, or to protect the rights and safety of Brass & Willow, our guests, and the public.

  • Compliance with Australian legal processes.
  • Fraud prevention and security.
  • No disclosure for marketing purposes.

Cookies and Tracking

Does Brass & Willow use cookies or tracking on its website?

Cookie Usage

We use essential cookies to make the website function, and optional analytics cookies to understand how visitors interact with our menu and poker guide. You can manage your preferences at any time.

  • Essential cookies for booking form functionality.
  • Analytics cookies to measure page views and engagement.
  • No advertising or cross-site tracking cookies.

See our Cookie Policy for detailed information.

Data Security

How does Brass & Willow keep my information secure?

Protection Measures

We use industry-standard safeguards, including encryption in transit, restricted access controls, and regular security reviews, to protect your data as carefully as we guard the quiet of a poker table.

  • SSL/TLS encryption for all website traffic.
  • Access limited to authorised staff.
  • Regular review of security practices.

No system is 100% secure, but we strive to protect your data.

Your Rights

What rights do I have over my personal information?

Access and Correction

You may request access to the personal information we hold about you, and ask us to correct any inaccuracies. Contact us using the details below.

  • Right to access under the Privacy Act 1988 (Cth).
  • Right to request correction of outdated or incorrect data.
  • We will respond within a reasonable timeframe.

Contact email: [email protected]
Contact phone: +61255504821

Complaints

If you believe we have mishandled your personal information, you may lodge a complaint with us, and if unsatisfied, with the Office of the Australian Information Commissioner (OAIC).

  • Contact us first to resolve the issue.
  • OAIC website: oaic.gov.au
  • We take all privacy complaints seriously.

Changes to This Policy

Will this privacy policy change?

Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will always show the latest revision.

  • Material changes will be highlighted on the website.
  • Continued use of the site after changes constitutes acceptance.
  • Last updated: 10 September 2026.

Contact Us

How can I contact Brass & Willow about privacy?

Privacy Contact

For any questions or requests regarding this privacy policy or your personal information, please contact us at [email protected] or call +61255504821. Our address is 47 Smoke Street, Surry Hills NSW 2010, Australia.

  • Email is preferred for written requests.
  • Phone available during restaurant hours.
  • Postal address for formal correspondence.